Poor Complaint Handling

My contract ended and was moved to a month to month

I called the call center to switch to prepaid as I no longer require a contract. I noticed that I am in arrears with Vodacom for July. ALL OF THIS WAS DISCUSSED TELEPHONICALLY WITH YOUR CALL CENTER. I have informed your team on Facebook that I was told, on YOUR RECORDED LINE by YOUR AGENT that I am not supposed to be debited end of July and asked that this be fixed.

Your LAZY team is sticking to the feedback without doing a thorough investigation or owning up to your mess ups.

I will do it myself since you REFUSE to take accountability for your HORRIBLE AND POOR SERVICE as this is affecting my credit score due to NO FAULT OF MINE.

I need ALL THE RECORDINGS YTD as I will be lodging a complaint with ICASA and the Credit Ombuds due to this.

Vodacom's lack of service is appalling.