AC
ADRIANA C
1 reviews | Active since Jan 2025
28 Aug 2023, 12:15
Poor communication VODACOM
I noticed that I have been billed twice for 'accessory installment' and sent a query. I was then asked to send my details by Tebogo Motau on 21 August 2023. I submitted my details, but since then, no one has made contact to clear this confusion. I need to be contacted and explained why the deduction is being made twice.
Helpful (0)
Replies (11)0
Replies (11)
Vodacom's replyOfficial
28 Aug 2023, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2023, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2023, 08:01Good day Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2023, 08:01
Official
Good day Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
AC
ADRIANA C's updateReviewer Update
05 Sept 2023, 08:46Good day, I cannot see your last reply. Was the issue resolved?
AC
ADRIANA C's update05 Sept 2023, 08:46
Reviewer Update
Good day, I cannot see your last reply. Was the issue resolved?
AC
ADRIANA C's updateReviewer Update
05 Sept 2023, 08:47I note the reply, than you for keeping me updated.
AC
ADRIANA C's update05 Sept 2023, 08:47
Reviewer Update
I note the reply, than you for keeping me updated.
Vodacom's replyOfficial
08 Sept 2023, 09:33Good day Our records indicate that your query is still being attended to and we will revert back as soon as it has been resolved. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2023, 09:33
Official
Good day Our records indicate that your query is still being attended to and we will revert back as soon as it has been resolved. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
AC
ADRIANA C's updateReviewer Update
08 Sept 2023, 10:08Good day
I cannot see the reply.
I cannot see the reply.
AC
ADRIANA C's update08 Sept 2023, 10:08
Reviewer Update
Good day
I cannot see the reply.
I cannot see the reply.
AC
ADRIANA C's updateReviewer Update
08 Sept 2023, 10:09Noted, thank you.
AC
ADRIANA C's update08 Sept 2023, 10:09
Reviewer Update
Noted, thank you.
Vodacom's replyOfficial
12 Sept 2023, 11:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried calling however reached the voicemail. Please note that the second accessory was removed and a credit requested which will reflect on the new October 2023 statement Regards Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2023, 11:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried calling however reached the voicemail. Please note that the second accessory was removed and a credit requested which will reflect on the new October 2023 statement Regards Consumer Website Team
Best regards,
AC
ADRIANA C's updateReviewer Update
12 Sept 2023, 12:15T
AC
ADRIANA C's update12 Sept 2023, 12:15
Reviewer Update
T
AC
ADRIANA C's updateReviewer Update
12 Sept 2023, 12:16Thank you. I’m available to take the call now. Could someone call me back please?
AC
ADRIANA C's update12 Sept 2023, 12:16
Reviewer Update
Thank you. I’m available to take the call now. Could someone call me back please?
AC
ADRIANA C's updateReviewer Update
12 Sept 2023, 15:26Is someone available to call me? Need to know if I’ll be credited to my bank account.
AC
ADRIANA C's update12 Sept 2023, 15:26
Reviewer Update
Is someone available to call me? Need to know if I’ll be credited to my bank account.