Poor communication un able to resolve basic issues

I have never in my life had to struggle so hard to get them to fix my account after they are the reason for it being a mess. I won't even recommend them any more and it's honestly sad and disappointing. Seeing as I've been with them my whole life. At this rate i am going to cancel all my contacts and look for another network provider. The miss communication between the call centers to the rest of the company about what is actually going on is ridiculous every time i think that we have resolved the problem a week later it is back and worse than before. This i the 3de time that my account is an absolute mess because they can not communicate properly with each other.