Poor communication, service, unfair treatment

The phone was booked in for repair it's still under warranty this happened 31 August 2018 sms came through on 31/08 with a repair amount . Another sms on 2 August stating that the technician is assessing the job. After that there was no communication from Vodacom. I decided to go to the shop and query 10/08 I was told I needed to pay nothing else comunicated to me. This was around 5 in the afternoon I said I will come back next week .ca I am not happy to pay if the phone has a warrant as far as I know. Monday the 13/06 I gave proof of the previous job that was donethe phone gas been repaired by Vodacom twicein less than two years if we exclude the current job and both times it was a system issue the last job Vodacom changed so many thing while thephone was booked for application that stopped to work the second time raise eyebrows for me I felt I had bought a reject phone this year alone three repairs.

Okay so when I arrived with proof that reflects warrant active second year I was told by the DEANASHthat he had booked the phone incorrectly as a phone that had no warrant while I was there he picked up the phone and call RISHAE because he could see that the phone was reflecting warrant on system and it does validate this person on the other side said something to him and he said the can fix this they will correct the system and I must fetch the phone after work this was around lunch time 13: to be exact. I returned after work 4:00 collect my phone I was promised that he will call me no call but I decided to go and check anyway. To my surprise the story had now changed I left with no phone.

I went back again on 15/08 now PRIYEN GOT involved and said a totally different story compared to DEANASH who a so came up with another story now they say MALCOM manager had phoned me and told me that the warranty had been terminated I am paying almost 500 A MONTH FOR THE PHONE AND THIS PERSON CANCELLED THE WARRANTY.

NOW THE JOB RECEIPT say non warranty under chargeable type even Samsung was blamed for the cancellatio. Under warranty type is says WARRANTY 2ND YR STILL ON THE JOB RECEIPT IT STATES ESTIMATED REQUIRED IF REPAIR COST EXCEEDS 0.00 I spentan hour at the shop with people who are not apologetic, who are changing their story with no apology from any of the so this PRIYEN said to me If I REGUSE TO PAY THEY WILL TAKE THE PARTS AND PUT THE BACK ON THE PHONE....WHILE THAT HE SAID HE WILL SHOW THE PARTS TAKEN OUT HE WENT TO THE OFFICE FOR OVER 15MINUTES and came back with nothing and he said the part were sent to Samsung JHB but they can still request them from JHB and put them back if I refuse to pay. I am refusing to pay I have a warranty that I was told is valid for two year.

VODACOM REPAIR CENTRE IN UMHLANGA KNOWS NOTHING ABOUT TCF _TREATING CUSTOMERS FAIRLY.

To date I am without a phone that I still have to pay for month until November.