Poor communication from a communication company

I have posted a number of complaints about the same issue- herewith my last reply to Vodacom:

Hi

Thank you for your nameless email.

It is now 5 months since there has been ***** perpetrated on my account and despite all you meaningless emails and phone conversations and "escalations", nothing has been done. I am still being charged each month for a purchase of a phone ********** 826 which was your company has admitted was **********. I have had no meaningful communication from you at all - a joke seeing that you specialise in Communications!!

Could you please:

phone me with some real solution credit my account for the incorrect charges since October send me a written apology for all the inconvenience I have suffered from somebody whoi matters in your very disorganised organisation.

Thank you. R Austin A/c ********** 295