CW
Craig W

1 reviews | Active since Mar 2009

13 Jul 2022, 17:03

Poor communication

A couple of months ago I was contacted by Vodacom & advised that I qualified for an upgrade, which I did & entered into a new contract. For the last two months I have been charged two handset installments & on contacting 082135 I was advised that I still need to pay for the old handset until that contract ends, why was this not disclosed when i was phoned & offered an upgrade. Had I know this I would not of done the upgrade.

0
Replies (1)
Vodacom
Vodacom's reply14 Jul 2022, 08:36
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team