Poor Communication Bad Customer Service

I handed in my cellphone for repairs, the intermittently is not charging. The customer receipt that I was given it has an email address of Robin White whom I found out after I called them that the person has left Vodacom 4 months back.<br> <br> I kept on calling the branch to make a follow up on the quotation that the insurance was waiting for to decide on whether to refurbish the cellphone or give me a new one. everytime I call I was told that the lady who deals with repairs it is Nicolette whom I will leave a message for and she never returned my calls.<br> <br> on the 29 June I went to Wesatgate after the insurance has confirm for me that I must go & take a new phone. I showed Enslin the phone that I want from their catalogue and he said they will have to order it. on Tuesday I called them to change the phone that I wanted and Jose who answered the phone said Enslin will be at work later I left full message with him and he said I can go &get Samsung J1 they have in stock, I ask him to give Enslin the message and to ask him to confirm if it okay for me to go there on Thurs. I went yesterday but Jose who is the Manager didnt give Enslin the message & he could help me because of stock taking