DS
Damian S
1 reviews | Active since Apr 2015
07 Jan 2019, 19:26
Poor communication and terrible service
We submitted an application for a fibre connection in December last year as our estate listed Vodacom as the preferred ISP. We got a response and set an installation appointment for 04 January 2018. The person who was supposed to do the installation did not show up nor did we get any communication from the fibre team. Call them and sending an e-mail is useless. We do not get through or get any feedback. The Social Team on Twitter responded to us but have not been able provide any further assistance. Up to this point, we have not received any communication as to when the installation will occur.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2019, 07:14Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2019, 07:14
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jan 2019, 14:03Dear Damian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply24 Jan 2019, 14:03
Official
Dear Damian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)