SL
Sabata L
1 reviews | Active since Dec 2017
20 Oct 2020, 12:29
Poor Communication and quick to claim non-payment of Account.
Vodacom is billing me on two accounts yet the combined the bill without informing me. I paid my bill as usual and they kept calling me to inform me that my account has not been paid. Upon calling through I discovered the story about them combining my bill. My credit score on Clearscore has dropped due to them claiming that I missed my payment.
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Replies (1)Vodacom's replyOfficial
20 Oct 2020, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
