SL
Sabata L

1 reviews | Active since Dec 2017

20 Oct 2020, 12:29

Poor Communication and quick to claim non-payment of Account.

Vodacom is billing me on two accounts yet the combined the bill without informing me. I paid my bill as usual and they kept calling me to inform me that my account has not been paid. Upon calling through I discovered the story about them combining my bill. My credit score on Clearscore has dropped due to them claiming that I missed my payment.

0
Replies (1)
Vodacom
Vodacom's reply20 Oct 2020, 14:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team