Poor communication and professionalism from Vodacom and Vuma-tel regarding installation of fibre to my home.

I app**** for Vodacom Fibre on the 2/6/2019 and the application was approved on 4/6/2019 and a router delivered to me the following day. I have had to contact Vodacom on a weekly basis to get feedback, but to date there is no feedback on the exact date the installation will occur. I logged a service request with Vodacom Fibre on 19/6/2019, and after making yet another call to Vodacom today (25/6/2019) I was informed that the service request has not been attended to as yet. I was also informed that we do not appear on the install schedule, however the estimated date of installation might be 14 days from today. This means I have to wait yet another 14 days in addition to the amount of time I’ve waited to get feedback on when installation will occur.

This is very disappointing!!! Vuma tell has not made contact with me to keep me updated to date. I’m sitting with the device at home and no clarity on whether anything will actually happen. I have a good mind to cancel the entire process because I have lost confidence in Vodacom Fibre and Vuma-Tel completely.