Poor communication and no resolution timeline

Item: Vodacom
Rating: 1
Author: Elena Y

No fibre and its day 3. I work from home so this impacts the job. Vodacom has given no updates I have had to call daily just to be told I technician is looking. Very disappointing!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Jun 2024, 08:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Jun 2024, 08:04

Official