Poor Communication and Inconsistent Handling

I visited the Vodacom Gateway branch on 22 December 2025 to activate a OneSim on my Samsung watch. I was told there were technical issues and that my OneSim had to be deactivated. I returned today because it was still not working, only to be told that the deactivation was never done and that additional information was now required—information that was never requested initially. I’ve now been informed I must wait another 24–48 hours for the OneSim to be deactivated before I can reactivate it on my new watch. Very frustrating experience due to poor communication and inconsistent handling. Let’s see what happens in 48 hours.