Poor communication and false impressions

Vodacom decided to block my number without informing me prior to that, when I call I'm told that a communication SMS was sent to the very same line that has been blocked immediately after. I don't know how they expected me to receive their notification. I'm honestly disappointed with their service they had even promised me that by the close of business day today I would have my number back, while I was speaking to them but here I am without my main line that I have been using for over 10 years, but someone else also said that once my line is blocked it means that it's been recycled and I wouldn't get it back.