Poor Communication & account managament

As a previous vodacom consultant i had full faith in vodacom service and its products. A year and a half later a completely have lost confidence in vodacom and will not reccommend it to anyone. As a loyal client i have a debit order in place to ensure that i pay for the products and services that i receive, yet as a human i have missed only one payment in my knowledge and yet when vodacom contacted me i immediatley corrected my mistake by a double debit at the end of the month. However today i received a notice that my line was going to be suspended as the matter is in pre legal department. According to vodacom i havent paid for the first month (now 7 months ago) since my contract was transfered to my own name. They havent given me any calls to inform me about this matter except for today. They have put on negative information on ITC and yet not once informed me as a debtor. After i requested any vocal recordings stating that i was contacted the consultant which assisted said that i cannot have them. But please note when a call is made the clearly notify you that all calls are recorded. This is the service that vodacom gives to clients, you are just a number who they cannot wait to give poor service too. Stay away from vodacom