Poor Communication

I recently app**** for a sim-only data contract (Black Friday Deal) and submitted all the required documents by the 16th of December.

I initially submitted all required documents on the 9th and then received a follow up email, on the 10th, from the Vodacom online sales department, requiring additional documents which were then all submitted by the 16th.

No communication from the online sales department was received after the 16th. Today (03/01/2025) I called the online sales department, only to find out that my order was cancelled. I was not informed of the reason why, nor was there any formal communication made by the online sales department until I called them today, to find out about my order.

The unfortunate part about all of this is that the deal is now expired. This is extremely disappointing as now I need to apply for a different deal with less data for roughly the same price.