Poor communication

<p>i was granted a Pre-mature upgrade(Yaay!) and was assisted with an online upgrade but I have not received any communication from Vodacom regarding my order. iIhad to call in for a tracking number which never worked and upon calling in today I find out that my order was rejected(agent could not provide a reason) i had to redo my upgrade and could not even get the Smar****ch I wanted due it being out of stock( how was my original upgrade process without an agent confirming this with me?) </p> <p>very disappointing communication from Vodacom. I would have found it easier walking into a store and upgrading!. I don't even know if this upgrade was processed now or will I have to call in again to find out if it's been rejected.</p>