Poor Communication

<p>Hi have handed in my cell phone for repairs in January already and was advised that it would take 2 weeks, being the kind soul that i am i gave them 3 weeks.. In the 1st week i immediately accepted the quote but thereafter no one contacted me. I then constantly tried to contact Vodacom Tokai branch to find out but with no luck, i thereafter have been to the branch twice to find out, always unfortunately on a Saturday which is the only time i can, the last time i went was on the 18/02/2017, myself and my son was terribly sick, i was met with ****ty services as I had larengitis, so being upset I raised a voice that was barely there and sounded awful, but the person infront at the time, could barely hear me, and thereafter kept on telling me not to speak like that which clearly ****ed me off even further...</p> <p>I could see that he became irritated, and then just grabbed a number and tried handing it to me; i then refused to take it and then insisted to speak to the manager, and wait for him; this made the person change his attitude and follow up with what was happening to my phone; when he came back out he actually gave lovely friendlier services. He then saw why i was upset and that i was waiting for quite a while for my handset...</p> <p>The Monday thereafter i was contacted by a lady, explaining what the delay is, and that she would call me back. i am still waiitng on her call..</p> <p> </p> <p>I just think that no matter what is happening, you need to keep your customers in the loop, seen that i am paying and not getting free services...</p> <p> </p> <p>Now i hav eto resort to logging a Hello Peter complaint which is totally unnecessary if they would just tell me whats happening, and not have me waste my time going to the store AGAIN having to wait for quite a while before getting feedback...</p> <p> </p> <p>So can someone please let me know what's happening...</p>