TG
Thato G
1 reviews | Active since May 2023
06 Mar 2025, 13:31
****,poor communication
****,I inquired for a phone 2023 they gave me contract for SIM card I didn’t pay it
Now it shows under my credit report I want to settle it they say they cannot help me as the account was handed to vvm while vvm cannot find my account in their system
I want to pay off this account and get my settlement statement but Vodacom agents are not helpful I spend over 2 hours on the phone yesterday with my own airtime and got nowhere
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Mar 2025, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2025, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.Regards, Vodacom Consumer Website Team
TG
Thato G's updateReviewer Update
06 Mar 2025, 14:39I will wait for a consultant
TG
Thato G's update06 Mar 2025, 14:39
Reviewer Update
I will wait for a consultant
TG
Thato G's updateReviewer Update
07 Mar 2025, 09:43I am still waiting for the consultants till today,false hope again
TG
Thato G's update07 Mar 2025, 09:43
Reviewer Update
I am still waiting for the consultants till today,false hope again