TL
Tertia L
1 reviews | Active since Jul 2020
12 Jul 2021, 12:05
Poor communication
Good day,
Vodacom increased the monthly payment without notification.
I am a dissatisfied customer and are looking to change to another service provider.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jul 2021, 13:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2021, 13:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TL
Tertia L's updateReviewer Update
12 Jul 2021, 22:36I am still not satisfied. I have been advised today that my contact will end this month. No one contacted me to ask or discuss a new contract. Also, my monthly premium increased because of the contract I signed 2 years ago. How am I supposed to remember what I signed? I just want to continue on the same contract with same discounts. Why must I go to Vodacom to do this? Why can't we do this over the phone? I am seriously going to another service provider.
TL
Tertia L's update12 Jul 2021, 22:36
Reviewer Update
I am still not satisfied. I have been advised today that my contact will end this month. No one contacted me to ask or discuss a new contract. Also, my monthly premium increased because of the contract I signed 2 years ago. How am I supposed to remember what I signed? I just want to continue on the same contract with same discounts. Why must I go to Vodacom to do this? Why can't we do this over the phone? I am seriously going to another service provider.