MJ
Mariaan J
1 reviews | Active since Apr 2018
11 Apr 2018, 19:31
Poor communication
I have been struggling with vodacom since February. I have logged calls tried phoning them numerous times but they still havent sorted out the problem. Now my phone has been disconnect due to their negligence. I want the problem sorted out or I am moving my contracts to another provider
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Apr 2018, 20:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2018, 20:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Apr 2018, 14:37Dear Mrs Jacobs,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
As per our telephone conversation, kindly note that the Credit has been processed for the R150.00 online upgrade Fee.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Once again apologies for the inconvenience caused.
Have a good Weekend.
Best regards,
Vodacom's reply12 Apr 2018, 14:37
Official
Dear Mrs Jacobs,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
As per our telephone conversation, kindly note that the Credit has been processed for the R150.00 online upgrade Fee.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Once again apologies for the inconvenience caused.
Have a good Weekend.
Best regards,