Poor client service with Fiber connection.

I am very disappointed by the terrible service I have experienced this week from vodacom and their fiber dept. My fiber installation was done on monday 26th October 2020. I was informed that it will take 24hours for activation. After 24 hours I phoned them as they informed me that they will send an email to someone by the name of "zoë" to activate my line and I should wait another 24 hours. The following day I still did not get feedback and i spoke to an agent and he said they did not receive any response from this person who is supposed to activate it and sent a follow up email and that the line would be active before end of the day and I would receive a call confirming the activation. I phoned again the following day as it was not active andni did not receive any communication . I was then informed they were going to email a manager to escalate the matter again and that the service would be active before the day ends. Today I phoned twice as I received NO FEEDBACK and I was informed they sent more follow up emails and that someone would phone me back. No one phoned me back. No emails or SMS's were sent to me. No communication at all unless I phoned in myself to ask what is happening. I went as far as asking for assistance on their Facebook page to which they asked for my details and I was told I they would contact me but i have not received one phone call. They gave me the below reference numbers for my query: SO*** and SO***

I would honestly not recommend their services to anyone. They forced me to leave my house and place of safety to go work in public during a pandemic . They made no effort to contact me regarding the status of the activation and waited for Me to phone them to ask how far they are. This has truly been the worst customer experience I have ever had.