Poor Client service Vodacom
Service desk phoned me to ask if I wanted to migrate to a better priced package which I then agreed to. Last upgrade Feb 2020. Phone was ****** a week ago and I was informed I am only due for an upgrade in Dec. 2022. Voda sure I agreed to be added to my account also does not cover theft. I am stuck with no phone and contact with my clients. Incre dibly bad service!!
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Replies (2)
Vodacom's replyOfficial
08 Jul 2022, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jul 2022, 12:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that feedback was provided that the deal signed in 2020 was a 36 months upgrade and that their is no cellphone insurance active. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2022, 12:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that feedback was provided that the deal signed in 2020 was a 36 months upgrade and that their is no cellphone insurance active. Regards Consumer Website Team
Best regards,