Poor Client Service from Vodacom Fibre

I am experiencing very poor service with Vodacom Fibre, including lengthly delays , un addressed queries and no internet access since 31 December 2024, customer service is unable to assist they keep saying we must wait for the technicians to call us but no one is calling and every time we call them for feedback there is a different story 1) router is to complicated to change so they wont do it 2) no area outage then there is an area outage back to no area outage 3) we are unable to speak to a manager they must escalate to the manager and they will call - no one called 4) just closing our call saying it was resolved - something i would expect from a government department but never the less that happened 50 technician can only come on 15 January 2024 because not all providers are open 6) our call was escalated 4 times and no one called back

this is extremely poor service and we have had to resort to complaining on other platforms for Vodacom to hopefully address our complaints