EB
Elmarie B
1 reviews | Active since Jun 2013
06 Mar 2021, 14:20
POOR CLIENT SERVICE
I have been a Vodacom client for a very long time. Trying to upgrade. Only to be told that they cannot assist because my account is in arrears. ..... with.... 7 cents. Ridiculous. And it does not show on my Vodacom page so how was I suppose to know there was 7 cents outstanding? I am really considering taking my business to another provider.
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Vodacom's replyOfficial
06 Mar 2021, 15:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2021, 15:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team