Poor Client service

My network fibre has been off for a week now. I have been calling the service provider almost twice everyday and without help. I received an sms that a technician was assigned to my home to resolve my network problem. Its been more than a 2 days since and no one has came or contacted me. The service provider's consultant informed me today that there is nothing they can do more as there was a request to get a technician to my house and they don't have control as to when they will come.