SM
Sello M
1 reviews | Active since Jan 2023
30 Jan 2026, 09:48
Poor Client Service
Poor customer service on Vodacom Call Centre and sluggish response time with no follow up. Vodacom customer care lines have deteriorated to the extreme recently with lines regularly off. TOBi the chat board is almost no use except for wasted time and energy.
Vodacom App cannot fully meet needs.
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Vodacom's replyOfficial
30 Jan 2026, 11:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2026, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team