SS
Stefan S
1 reviews | Active since Feb 2019
05 Jun 2023, 10:11
**** poor client service
After struggling in store, online and on the phone I have to now wait 90 days to try again to take out a new contract (Reason given... Sorry, there is NO REASON). 90 days is too long to wait just to find out that you still don't know what you're doing. All my life I have been with this comapny, never missed a payment and I have a current contract. When this contract expires I will be moving to a competitor. You need to do better Vodacom, but I will not be around to see if you ever do. This wasn't the first time you have been unable to do the most basic part of your job but I know from experience that this wont be the last time.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Jun 2023, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2023, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
