Poor Client service

<p>Vodacom has got to be the most useless client service company that there is. </p> <p> </p> <p>I upgraded my contract in April 2017 from the Smart M to the Smart M Top Up for R299 per month(no handset fee). From then I have had just uphill from them and no one wants to deal with the query correctly.</p> <p>My package changed and they billed me incorrectly. I have battled since begining May 2017 to have this resolved- it is still not resolved.</p> <p>All my left over minutes and data from April 2017 was never carried over to May 2017.</p> <p> I had a month to month 1 GIG data @R49 per month and when I did the upgrade they confirmed that it will also carry over which never happened.</p> <p>I was informed that they would add a "Promotional 1Gig " but now they have charged me R249 for it. </p> <p>I does not help you phone the CAll Centre as they cannot help you and just keep referring you.</p> <p>The upgrade dept just keeps referring it to the retention department who then keep referring it to the cancellation dept. </p> <p> </p> <p>I have kept all my emails sent and received from them and everytime is something else.</p> <p> </p> <p>All I want is for my account to be fixed. Get my 1GIG dated @R49 per month as promised.</p> <p> </p> <p>I am seriously regretting upgrading at Vodacom.</p>