POOR CLIENT SERVICE

<p>I visited Vodacom walk-in customer centre at Vodaworld on 10 January 2017 to cancel my contract as I have lost the sim card and my contact was coming to an end on 01.01.2017. I was told that the last amount to be taken from my bank account will be the end of January. However; I was charged me for February and I got another statement indicating that they will continue to charge me for March.</p> <p>When I enquired I was told that the person who helped me then did not submit the cancellation on their system.</p> <p>Who's fault is it anyway when their own staff members can't do their work properly? I have requested a refund and wait to see if they will do their jobs this time.</p>