Poor client service

On Tuesday night our speed was down to 0.3 mgbs. I called in to try sort it out, SR ***. I did explain to the consultant that we have all been forced to work from because we in quarantine so it is rather urgent. Yesterday at 11am our line went down completely 14/04/2021. After 5 phone calls, one of which I was on hold for close to an hour I am still no closer to getting this resolved. I know that I am wasting my time as all I am going to get is an automated message that a consultant will contact me shortly, which never happens. At least telkom adsl was consistent with bad speeds and my account would be credited for poor service. Vodacom is just plain ***