Poor Client Service

took up the above top up contract about 3 months ago with the agreement to be debited for an amount of R250 a month. This amount was being debited until 2018-08-20 when I was debited for an amount of R2 739.53, which is R2 489.53 more than agreed.

I called Vodacom on 2018-08-21 to lodge a dispute and was advised the debit will be investigated and a resolution confirmed within 3-7 days. This was not done.

I then phoned on 2018-09-07 and was told that my query was closed as it was directed to the wrong department (collections instead of billings). I then spoke to a Robin Leisegang, on 2018-09-07, where I expressed my disappointed in that it was not my fault that this query was sent through to the wrong department. She assured me that, by Wednesday 2018-09-12, my query will be investigated and resolved. This has not been done. Robin also confirmed that I must contact ********** is I do not get a resolution by Wednesday. I have phoned this number 4 times today and one each occasion I was promised a call back by Robin but have not received one yet. Further to this, my cellphone has now been blocked and I need to pay an amount of R517 to have it reactivated. I am struggling to understand why I need to pay Vodacom more money when I have already over paid by R2 500?

I am getting no joy when contacting the call centre and am having to endure the inconvenience of both the loss of money and cell services.