HC
Hayden C

1 reviews | Active since Apr 2013

29 Jul 2019, 16:32

Poor choice of delivery partnerships

You need to look for a new delivery partner. I was approved for a new contract and then RAM let you down horribly.

I received an sms from RAM on Friday that they will be delivering on Firday, this after I was told next week by yourselves. Naturally I could not take time off from work so quickly so delivery was not effected on Friday. I was reassured that delivery would take place on Monday and I arranged a days leave for Monday only to sit here the entire day and still no delivery. I phoned RAM several times during the course of the day and was told each time that I would be contacted.

At 13:30 I was told a driver would be dispatched at 15:00 which also did not happen. I followed-up for the umpteenth time at 16:10 and was then told that delivery would not take place today.

]I'm done with this *******. Cancel the contract as your inept delivery partner could not manage a **** up in a brewery.

0
Replies (2)
Vodacom
Vodacom's reply30 Jul 2019, 07:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 11:33
Official
 
Dear Customer, 
 
Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. 

Regards 
 
Consumer Website Team