KvdV
Kobus van der Vyver

1 reviews | Active since Aug 2017

21 Jan 2021, 14:12

Poor cellphone reception from Vodacom

I have logged calls for poor cellphone signal and dropped calls in my area but the response is always we plan to upgrade infrastructure somewhere in the future. I now sit with 4 Vodacom contracts this hardly usable. I had to get a pay as you go with another service provider just to make phone calls. The service was fine for years but have deteriorated over the last few years to the point of useless as far as calls are concerned. With our homes becoming our offices this make life without Telkom phones extremely difficult. In 2021 this level of poor coverage in a major city is really 3rd world and I would like to think Vodacom can do better.

0
Replies (2)
Vodacom
Vodacom's reply22 Jan 2021, 06:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KvdV
Kobus van der Vyver's update24 Jan 2021, 17:37
Reviewer Update
image.png 444.18 KBThe above is Telkom's response.. again rather embarrassing. On the same date and time saying the request is still in progress and then seconds later closes the query without even contacting me or attempt to resolve my query.