Poor cancellation service

I have been trying to cancel 2 of my contracts since November 2020 and it’s now February 2021.

It’s just not happening. Someone always escalates and then someone will call me. Why must you call me??? I want to cancel. Just cancel. How many phone calls from me and how many agents that lie. In the meantime I have to pay full fees every month. Poor service and totally unacceptable.

I am now escalating to the ombudsman however to my dismay I still have to deal with you at Vodacom as I require a reference.