Poor call centre service

I took insurance with vodacom insurance company online a few days ago,insuring my iPhone 6s to my surprise I received my policy document yesterday with the incorrect description of my phone,I thank contacted the service provider using 082 195 number,I explained my concern to the consultant that was assisting,she than told me she will send me new policy documents that I must sign and send back to the service provider,to my surprise after receiving the documents,still the documents sent have an incorrect disciption,i than called the *** number the consultant assiting me said I should sign those documents even if the disciption is incorrect so I don’t understand how you sign something that does not reflect the product you insuring,can you please assist me with further clarification, secondly the call centre service is very poor I had consultants dropping calls on me while i was still explaining my issue,so I being wondering by myself is that the service I will be receiving upon claim,on this issue can further steps be taken as this is not something that I want to experience again,All calls are recorded right ?I also want all copies of my calls to be sent to your compliance department for evaluation.i would like feed back about this.the number I was using is ***