Poor call center service + missing minutes

My monthly allocation of minutes were not loaded on the 1st of September like they are supposed to be loaded. I called the 082135 and *** numbers to get assistance and I called 10 times and no one seems to be able to help me. I received excuses and reasons why I have not received my minutes and to date, I still have not received my minutes. I received promises that after the call they would sort it and nothing happened. I received promises that they would call me back and nothing happened. The 9th time I called, I was informed that there was an issue with bundle server from the 1st of Sep 2021 until the 8th of Sept 2021 and they would sort out the issue and come back to me.

It is really disappointing that the agents do not follow through on the call and ensure that all the promises made to the clients are fulfilled. I need to use my minutes for business use and now I have to pay more money just to be able to make calls, while I paid for minutes that I did not receive. The service received is poor and very frustrating. Oh and they will make you wait for a while and if the call disconnects, they will not call you back. Now you must waste time again to call and still not receive the assistance you require