RB
Ryan B

1 reviews | Active since Dec 2019

06 Dec 2019, 13:46

POOR BUSINESS PRACTICE VODACOM

Hi) Your Credit Limit Bar has been Activated. This is the sms i received from Vodacom and then within seconds they blocked my line from outgoing calls!!

i have been with Vodacom for over 15 years and always been a paying client, having called their call centre 4 times they explained to me that they are having issues with the Credit Limit Bar service (which i have never ever had in the 15 years i have been with Vodacom) now all of a sudden i do!!!!

My phone is used for both personal and business use and this has now cost me money as im not able to make business calls or return business calls that are urgent & God forbid i need to call a family member in an emergency and due to Vodacom's technical issues i cant even do that!!!

This is beyond unacceptable and extremely poor business practice!!

VODACOM YOU ARE COSTING ME MONEY EVERY MINUTE MY LINE IS BLOCKED!!!!!!!

I WILL BE CANCELLING ALL 5 OF MY LINES I HAVE WITH YOU

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team