Poor business and customer service lies

I called vodacom constantly and was advice on my account I paid up my account called the 20th Dec @14:15 Consultant assisted advice account is PAID UP ACCOUNT IS ON 0 I CONFIRMED 3 TIMES WITH HER and will email me a PAID UP letter will take 24 to 38 Hours I confirmed my email and Current cell number 3 times. I waited till today 22nd Dec called and was informed NO ACCOUNT IS NOT PAID UP STAFF MEMBER GAVE ME WRONG INFORMATION ACCOUNT IS STILL BEHIND....... THIS IS NOT THE 1ST TIME HAPPENS TO ALOT OF CLIENTS AND I AM SO DISSAPOINTED THIS NEED TO BE TAKE UP IMMEDIATELY!!!!!