Poor billing department at vodacom

I have been a vodacom data user for the past 6-7 yrs, with 2 data sims. In January 2015, the debit order (that was started 6 or 7 years ago) stopped. I did not stop it. I was made aware of this when I tried to do a sim swop toward the latter part of the month<br> <br> I emailed customer care and an arrangement was made for a double debit to be done at the next debit date in February. Again, it did not happen. Bear in mind that during this time, my data had not been reinstated and I had essentially lost 2 months of data. At the beginning of March, NO debit was done, and at this time i now owed 3 months installments. Taking the bull by the horns, I decided to manually pay the account at a vodacare branch as I really needed to use the data. <br> <br> After paying, I was informed that one of my accounts had been DELETED due to NON PAYMENT!! To have it reinstated, I would have to pay fees around R300 or more.<br> <br> The matter was resolved after another email was sent and I was to buy a new sim card. I didnt do that as the data needed was for the sim I already had. Now the matter arose again, no debit done, no answer to email and I got an email stating that they did not recieve payment. <br> <br> very dissapointed