cK
cecilia K
1 reviews | Active since Mar 2009
08 Nov 2022, 09:09
Poor billing communication
Poor billing communication, I have asked so many times to send my statement before my debit date, and it’s not done to date and it’s an inconvenience because you just debit what I don’t budgeted for. Really how can u debit first and send the account later? Really this is not right, please send my statement before my debit order date so that I can see before hand what is due. It’s worse bcs the due amount is not the same every month and it put me off side financially. It means my complains went into deaf ears, I hope this time it will done as required
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Replies (2)
Vodacom's replyOfficial
08 Nov 2022, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2022, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2022, 12:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we generate our invoice and statements between the 1st and the 3rd of the month. We send invoice and statements to our customers from the 5th of the month after it was generated successfully. Kindly use of self-help service to view your invoices and statement before your debit order date. Please visit www.vodacom.co.za alternatively download and register on the Vodacom app.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we generate our invoice and statements between the 1st and the 3rd of the month. We send invoice and statements to our customers from the 5th of the month after it was generated successfully. Kindly use of self-help service to view your invoices and statement before your debit order date. Please visit www.vodacom.co.za alternatively download and register on the Vodacom app.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2022, 12:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we generate our invoice and statements between the 1st and the 3rd of the month. We send invoice and statements to our customers from the 5th of the month after it was generated successfully. Kindly use of self-help service to view your invoices and statement before your debit order date. Please visit www.vodacom.co.za alternatively download and register on the Vodacom app.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we generate our invoice and statements between the 1st and the 3rd of the month. We send invoice and statements to our customers from the 5th of the month after it was generated successfully. Kindly use of self-help service to view your invoices and statement before your debit order date. Please visit www.vodacom.co.za alternatively download and register on the Vodacom app.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,