1 reviews | Active since Jul 2011
Poor billing
<p>For months I've battled to get a correct bill, to top it this time promise after promise and nothing. We will call you by end of business, still waiting. It's been escalated, to whom? Bunch of muppets. It's disgusting plus the call Centre staff can't be bothered to listen, just parrots! You ask for a manager and the call is dropped! No empathy just churn you out and resolve nothing, social media team just as bad, it's been escalated to the garbage bin. Your **** as a company. To Niko and Amu in the jhb solutions team thanks for not responding as promised. Deloris in CPT was a delight eh eh eh, like talking to a brick. If in doubt cut the call</p> <p> </p> <p>Best of all is hours over the last few months wasted due to the total incompetance of the staff and the inability to comprehend basic customer service. Never follow up or action</p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
