Poor, below-par, substandard, bad very bad service

This morning I won a 100m Instagram ticket. To my surprise I receive an sms telling me that my actual data is depleting. When I go and check the balance, I find out that the Instagram ticket is still sitting at 100m. I call in to query and I'm being told that the tickets don't work on app but one has to to google and put in Instagram URL in order to use the ticket. Why didn't you warn us about this. And the worse part is that you know about this problem but you seem to care. The agent told me that they always complain about this during product training because that's what most of their queries/complaints are about, but nobody seems to care. You can keep your ticket, I want my ****en data back. Such poor, sub-standard, bad deficient, below-par service