CW
Carina W

1 reviews | Active since Apr 2013

05 Apr 2015, 12:28

Poor/BAD service at Rustenburg Vodacom's

When I first wanted to open a contract I visited Vodacom in Waterfall mall on Monday, 30 March 2015. At my dissapointment the consultant could not assist me with the specific contract I wanted to open. Aparently they've never heard of this special, although it was one of the specials advertised in the March booklet<br> <br> Then I went to the Vodacom Waterfall value mart and they knew about this contract. I filled in the forms on behalf of my husband only for him to come and sign the contract. So my husband went to sign the contract on 1 April 2015. We had to wait for my number of cell C to switch over to vodacom. That same afternoon I got the sms confirming that my nr switched to Vodacom, we went back again. A guy named Costa help us, giving a sim and said that we had to wait 24hr for the contract to activate. So we waited and nothing happened. Just to find out what the problem was, our contract got lost and we had to do it all again yesterday, 4 April. Francois Deysel told us it would take 4 hours. When we phoned again yesterday he said 24hr and now sill not activated. We phoned again on 5 April and he said Angelique Laubser only activated it this morning. Have to wait 24hr's again.

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2015, 08:07
Official
Hello Carina Wyman,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team