Poor/Bad Service

<p>I would like to express dissatisfaction regarding the incompetence and lack of professionalism conduct I am experiencing with Vodacom. On 07 June 2017, I made an online upgrade for my two contract phones. However, the devices were not delivered due to ********** activities detected by RAM Hand to Hand Couriers (RAM). The orders were subsequently cancelled by RAM. I then informed Vodacom and Shahista of Vodacom (under the supervision of Thobani Mathonsi) made me enter into a new online contract upgrade with her. However, before the devices I have ordered with her could be delivered, RAM delivered the two devices which I have accepted and are still in my possession.</p> <p>When her devices were delivered, I did not accept them and requested that they should be returned back. I was later assured by Vodacom that all is well and that my new upgrade package will start on 01 July 2017. However, this did not materialise and when I enquired, I have been sent from pillar to post.</p> <p>On Tuesday, 04 July 2017, Shahista then called me and requested that I should return the devices that I have received from RAM so that she can reissue the new ones. I brought them back to be picked and even today no one is calling me to give me an update.</p> <p>I fail to understand this kind of arrangement as I already have the two devices and all that is needed is for Vodacom to update my details in their system and active my newly upgraded packages. I am ****ed off and even tempted to cancel all my contracts with Vodacom as I cannot stand this incompetence and seek for a cell phone provider that will value my monthly premiums.</p>