Poor attitude and service

<p>My debit order for end June came back as unpaid so I paid the amount over via eft no problems, July was unpaid again so I did the eft again on 01/08. they keep sending me sms saying I did not pay and service will be suspended. I phoned to find out and the guy told me it was a debit order fee, I asked why I was not told about that or why i did not need to pay it the previous month. he became ****y saying i did not do a eft the previous month and that he will now cut my service. this is unacceptable,. he does not have the correct facts and acted like i am the stupid one for not knowing, i should know what goes on in my own account</p>