dB
douw B

1 reviews | Active since Nov 2013

24 Jan 2025, 12:06

Poor attitude and poor service.

Handed in samsung watch for repair. (Not connecting to phone). Received a costly quote. Accepted quote. When I received the watch after repair. It did exactly the same. Not connecting to phone. Handed it in again. When I received it back, supposedly fixed it did the same still, not connecting. Handed in back again. Was then told I need to pay R150 to fix the problem. Emailed the store manager as he was not available. Emailed again and ccd Vodacom customer care. Still no response and no indication to assist. Poor customer service.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2025, 12:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team