BG
Bridgette G
1 reviews | Active since Sept 2020
02 Apr 2024, 17:20
Poor assistants
Absolutly no consultant willing or able to assist with query on account.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Apr 2024, 07:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2024, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2024, 09:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, we have arranged for the order to be cancelled as requested. Regards, Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2024, 09:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, we have arranged for the order to be cancelled as requested. Regards, Consumer Website Team
Best regards,
BG
Bridgette G's updateReviewer Update
09 Apr 2024, 11:43Thank you for contacting. However the problem is still not resolved we are still awaiting for the contract to be adjusted accordingly.
BG
Bridgette G's update09 Apr 2024, 11:43
Reviewer Update
Thank you for contacting. However the problem is still not resolved we are still awaiting for the contract to be adjusted accordingly.
BG
Bridgette G's updateReviewer Update
12 Apr 2024, 10:34Checked the status of the cancellation last night. No progress and no confirmation.
Consultant still calling to deliver handset that was cancelled. Why can anyone instantly write a contract but not one consultant able to assist with cancellation. This is such a unprofessional and ********* company.
Consultant still calling to deliver handset that was cancelled. Why can anyone instantly write a contract but not one consultant able to assist with cancellation. This is such a unprofessional and ********* company.
BG
Bridgette G's update12 Apr 2024, 10:34
Reviewer Update
Checked the status of the cancellation last night. No progress and no confirmation.
Consultant still calling to deliver handset that was cancelled. Why can anyone instantly write a contract but not one consultant able to assist with cancellation. This is such a unprofessional and ********* company.
Consultant still calling to deliver handset that was cancelled. Why can anyone instantly write a contract but not one consultant able to assist with cancellation. This is such a unprofessional and ********* company.