Poor, Appauling Service
<p>Went to Vodacom Alberton city mall to apply for a cellphone contract on Thursday the 11/05/2017, filled in all relevant application forms, they told me that Head office needs to increase my portfolio and that takes 48hours. Saturday I called in to check, they said weekends do not count as its not a working day. Monday, Tuesday, Wednesday went by still nothing, I went again on Thursday they said it will take an hour after a whole week...I waited till they closed- NOTHING. Spoke to Manager who also did not do much to help. Poor service, Incompetant consultants, Manager who does not hold them accountable or even exert pressure with her influence on head office. They just don't care, they couldn't even be bothered because I called again this morning and they said it will take 30minutes.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
