Poor, appauling customer service

<p>I have had a contract with vodacom for years now. Each time I upgrade I ensure my devices. Last year I upgraded and there was a promotion of buy one get one free phone. I bought the phones and was supposed to pay R199 per month. I requested insurance and this took my monthly payment to R310. One of the phones is damaged and I am now given the run around when it is supposed to be fixed. I again call them to find out why "my claim was declined" and I am put on hold for 25 min and get cut off without being assisted. I am soooo angry and disgusted at the service I am recieving from this company