Poor and useless service

Item: Vodacom
Rating: 5
Author: Busisiwe M

I have submitted a claim on 12 December 2019 and until today no feedback has been given to me and i cannot even access the insurance claim department. I got through to the call centre they promised to forward my query to claims still no resolution thus far and they still deducting from my account

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Replies (1)

Vodacom's replyOfficial

12 Apr 2020, 09:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Apr 2020, 09:17

Official